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Case study: Enterprise tail-spend
How one enterprise consolidated hundreds of ad-hoc suppliers into a single governed channel.
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See Borong in action
Discover the platform in minutes with a guided demo tailored to your procurement setup.
Book a Demo
See Borong in action
Discover the platform in minutes with a guided demo tailored to your procurement setup.
Book a Demo
Platform Overview
Borong ProcureBorong MarketplaceBorong CreditMIDASPunchout & ERP IntegrationTail-Spend ManagementCatalogue & Approval WorkflowsSpend Analytics & Reporting
Integrations
SAPSAP AribaOracleOracle NetSuiteCoupaWorkdayExplore all →XeroQuickBooksSQL AccountAutoCountSagePunchoutSingle Sign-On (SSO)API & WebhooksEDI / Custom
Why Borong
Neutral MarketplacePrice Transparency with MIDASVendor AssuranceExplore all →
By Business Type
B2B ProcurementCorporate ProcurementEnterprise ProcurementLong-Tail ProcurementPublic & GovernmentSME Procurement
By Industry
GLC & GovernmentOil, Gas & EnergyManufacturing & IndustrialExplore all →Healthcare & PharmaFMCG, Retail & Distribution
By Role
For CFOs & Finance TeamsFor CPOs & Procurement TeamsFor Office ManagersFor IT / ERP Owners
Learn & Tools
BlogResearch & GuidesProcurement GlossaryBuild in PublicROI & Savings ToolsFAQWebinars & Events
Customer Proof
Our ClientsCase StudiesSupplier Success Stories
Compare Borong
Borong vs Traditional DistributorsBorong vs Reseller MarketplacesBest B2B Marketplaces in MalaysiaBest Procurement Software in MalaysiaBuild vs Buy Procurement SoftwareExplore all →
About Borong
About UsOur StoryLeadership TeamNewsroom & PressCareersContact Us
Governance
Anti-Bribery & Anti-Corruption PolicyCode of ConductHuman Rights & Fair Labour StatementOccupational Safety & Health PolicyExplore all →Supplier & Vendor Code of ConductSustainability & ESGWhistleblowing Policy
Trust Center
SecurityData Privacy & PDPACompliance & Certifications
FAQ
Frequently Asked Questions
Got questions? Find quick answers for buyers, sellers, credit, procurement, and general support.
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Search our FAQ or browse by category below.
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Popular Questions
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Borong is a B2B e-commerce platform that helps you find the right wholesale products and suppliers. Once you sign up as a buyer, you can access thousands of wholesale products fulfilled by vetted sellers.
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Create an account at market.borong.com/register and fill in the required business details.
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Create a buyer account, source products, add items to cart, confirm shipping details, and complete checkout through online payment.
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Apply through seller registration. The support team will reach out within three business days to assist with approval.
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Borong Credit is a financing solution that provides Instant Credit (RM500-RM2,500) and Invoice Financing (RM20,000-RM250,000+) for businesses to purchase inventory on Borong without upfront payment.
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Any Borong-registered business can apply. If you are new, sign up for a Borong account first before applying.
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Email contact@borong.com or message the WhatsApp support channel.
Select a topic from the sidebar to see its questions.
General
How do I reset my password?
Use the reset password flow on the Borong login page.
Are there internships or full-time positions at Borong?
Visit Careers for opportunities.
I have more questions. Who should I contact?
Email contact@borong.com or message the WhatsApp support channel.
General
Higher Credit Limits
Businesses can unlock higher purchasing capacity for bulk procurement, recurring orders, and larger supplier invoices after Borong reviews their procurement needs and financing eligibility.
Better Business Growth
Borong Procurement Hub helps teams source suppliers, manage orders, and access flexible payment options so procurement does not block operational growth.
Save More with Rebates
Eligible businesses may receive savings through negotiated supplier pricing, bulk purchasing advantages, and available financing promotions tied to invoice activity.
Priority Processing
Procurement teams with urgent or recurring requirements can work with Borong support to prioritize sourcing, vendor coordination, and order follow-up.
Pricing & Packages
How is pricing determined on Borong Procurement Hub?
Pricing depends on product category, order volume, supplier availability, delivery requirements, payment terms, and any negotiated procurement support needed for the order.
Are there any subscription fees or platform charges for using Borong Procurement Hub?
Standard marketplace access does not require a public subscription fee. For managed procurement, custom workflows, or enterprise support, Borong will scope the requirements and share the applicable commercial arrangement.
Does Borong Procurement Hub charge a transaction or service fee for procurement orders?
Some procurement requests may include service, handling, or financing-related fees depending on the order structure and support required. Borong will confirm any applicable fees before the order proceeds.
Are the prices on Borong Procurement Hub fixed, or can they be negotiated?
Listed prices provide a starting point. For bulk orders, recurring purchases, or strategic sourcing requests, Borong can help compare supplier options and negotiate better commercial terms where possible.
Does Borong offer volume-based or bulk purchase discounts?
Yes. Borong can support volume-based pricing and bulk purchase negotiations when order quantities, supplier availability, and payment terms make discounts possible.
Vendor Assurance & Management
How does Borong vet suppliers to ensure quality and reliability?
Borong reviews suppliers based on business information, product suitability, fulfilment capability, commercial track record, and any compliance requirements relevant to the buyer's industry.
What happens if a vendor fails to meet delivery deadlines or quality expectations?
Borong support can help investigate the issue, coordinate with the supplier, arrange next steps, and identify alternative vendors when a replacement or escalation is needed.
Can I request new suppliers to be onboarded to Borong Procurement Hub?
Yes. Buyers can share supplier requirements or preferred vendors with Borong, and the team can review whether those suppliers can be onboarded or matched with existing alternatives.
Does Borong provide supplier performance tracking?
Borong can help procurement teams monitor supplier reliability, order fulfilment, pricing consistency, and issue history so future sourcing decisions are easier to manage.
How does Borong ensure compliance with regulatory and industry standards?
Borong can collect supplier documents, review business credentials, and support compliance checks based on the documentation and standards required by the procurement team.
Strategic Sourcing & Procurement-as-a-Service (PaaS)
What is Procurement-as-a-Service (PaaS), and how does it work?
Procurement-as-a-Service lets Borong support sourcing, quote comparison, negotiation, supplier coordination, and fulfilment follow-up for businesses that want procurement help beyond software access.
How does Borong help businesses find and negotiate with new suppliers?
Borong gathers the buyer's requirements, identifies suitable suppliers, compares quotes, negotiates pricing or payment terms where possible, and helps move the order toward fulfilment.
Can I submit custom procurement requests if I cannot find a product on Borong Marketplace?
Yes. Businesses can submit custom requirements, including product specifications, quantities, timelines, preferred brands, and delivery needs, so Borong can source suitable supplier options.
How does the RFQ (Request for Quotation) process work in Borong Procurement Hub?
The buyer shares requirements, Borong coordinates with relevant suppliers, collects quotes, compares options, and helps the buyer confirm the best fit based on price, availability, and fulfilment requirements.
Can Borong help secure better pricing and payment terms with suppliers?
Yes. Borong can use supplier relationships, order volume, and payment structure to negotiate better pricing or terms when the procurement request is suitable.
Custom Procurement Workflows & Dashboard
How can I customize procurement approval workflows in Borong Procurement Hub?
Borong can help configure approval flows around departments, spend thresholds, user roles, purchasing rules, and reporting needs so procurement follows your internal process.
Can I set different purchasing permissions for different team members?
Yes. Procurement users can be organized by role so teams can separate requesters, approvers, finance reviewers, and administrators.
Does Borong integrate with my existing ERP or accounting software?
Borong can discuss integration needs for systems such as SAP, Microsoft, Oracle, Smart GEP, or accounting tools, then scope the data flow and implementation requirements.
Can I track order statuses and supplier performance in real-time?
Borong Procurement Hub is designed to give teams visibility into order progress, supplier activity, and procurement performance so follow-up is easier across departments.
How do I set up automated procurement alerts for my team?
During onboarding or workflow setup, Borong can help define alert rules for approvals, budget thresholds, order updates, fulfilment issues, or reporting reminders.
Fair Market Pricing & Cost Optimization
How does Borong ensure fair market pricing for procurement?
Borong compares supplier options, market availability, order size, and category benchmarks so buyers can make pricing decisions with better context.
Can I compare prices from multiple suppliers before purchasing?
Yes. For suitable procurement requests, Borong can gather supplier quotes and help buyers compare price, fulfilment capability, delivery timing, and payment terms.
Does Borong track price fluctuations for my frequently ordered items?
Borong can support recurring procurement reviews so teams can identify price movement, repeated purchases, and opportunities to negotiate better terms.
Can I negotiate better pricing through Borong Procurement Hub?
Yes. Borong can assist with negotiation for bulk purchases, recurring orders, strategic categories, and supplier contracts where there is room for improved pricing.
Does Borong offer bulk purchasing advantages?
Yes. Borong can help aggregate demand, compare supplier capacity, and negotiate pricing for larger order volumes when supplier conditions allow it.
Spend Visibility & Procurement Analytics
What kind of procurement reports and analytics does Borong provide?
Borong can support reporting on procurement spend, order activity, supplier performance, department-level purchasing, category trends, and cost-saving opportunities.
Can I track procurement spending by department, location, or category?
Yes. Procurement workflows and reporting can be structured around departments, locations, categories, suppliers, or other buyer-defined views.
Does Borong provide alerts for budget overruns or unusual spending?
Borong can help set up budget tracking and alerts so teams can spot unusual spend, repeated purchases, or procurement activity that needs review.
How does Borong help businesses optimize procurement costs over time?
Borong helps teams review purchasing patterns, compare suppliers, identify recurring demand, negotiate better terms, and improve sourcing decisions across categories.
Can I export procurement data for internal reporting and audits?
Yes. Procurement data can be prepared for management reporting, finance reviews, supplier analysis, and audit support depending on the workflow setup.
Embedded Financing & Payment Solutions
What financing options are available through Borong Procurement Hub?
Eligible businesses may access Borong Credit options such as instant credit or invoice financing to support inventory and procurement purchases through Borong.
Can I apply for invoice financing or supply chain financing within Borong?
Yes. Businesses can apply for financing through Borong's credit flows, subject to eligibility checks, document review, approval limits, and financing partner requirements.
What are the eligibility criteria for Borong's financing solutions?
Eligibility depends on the financing product and may include Borong account status, business registration, bank statements, management accounts, repayment history, and other supporting documents.
How do I track my outstanding payments and credit utilization?
Approved buyers can review available credit, outstanding balances, repayment requirements, and account status through the relevant Borong account or support channel.
Are there late fees or penalties for missed payments?
Late fees, account restrictions, or frozen credit limits may apply depending on the financing product and repayment terms. Borong will share the applicable terms during approval.
Account Setup & Onboarding
How do I sign up for Borong Procurement Hub?
Contact Borong or start from the procurement demo flow, then share your company details, procurement needs, and preferred support model so the team can guide onboarding.
What documents are required to create an account?
Required documents depend on account type, but may include business registration details, company contact information, billing details, user access requirements, and financing documents if credit is requested.
How long does it take to get approved?
Basic account setup can be completed after the required information is reviewed. More complex onboarding, supplier setup, integrations, or financing applications may take longer.
Can I add multiple users to my company's procurement account?
Yes. Companies can add multiple users and assign roles so procurement, finance, operations, and leadership teams can work from the same account.
Does Borong offer onboarding support or training for new users?
Yes. Borong can provide onboarding support to help teams understand procurement workflows, order processes, reporting, supplier coordination, and available financing options.
Order Management & Fulfillment
How do I place an order through Borong Procurement Hub?
Once your account and requirements are ready, you can place orders through Borong's procurement flow or work with the Borong team for assisted sourcing and fulfilment.
How do I track my order and delivery status?
Order status can be tracked through Borong's platform or support team, depending on the procurement workflow and supplier fulfilment arrangement.
Can I consolidate multiple orders into one shipment?
Borong can help assess whether orders can be consolidated based on supplier location, delivery timelines, product type, and logistics requirements.
What happens if I receive a wrong or defective order?
Contact Borong support with the order details, photos, and issue description. The team can coordinate with the supplier on replacement, resolution, or next steps.
Can I return or cancel an order after it has been placed?
Returns and cancellations depend on supplier terms, order status, product type, and fulfilment progress. Borong support can review the case and advise the available options.
Customer Support & Troubleshooting
How do I contact Borong's customer support team?
You can contact Borong through the support form on this page, email enterprise@borong.com, or WhatsApp Enterprise Team for procurement enquiries.
What are the support hours for Borong Procurement Hub?
Support availability may vary by enquiry type. Submit your request through the form or WhatsApp channel and Borong will follow up as soon as possible.
What should I do if I encounter a technical issue on the platform?
Share the affected page, account email, screenshots if available, and a short description of the issue so Borong support can investigate quickly.
How do I reset my password or update my account details?
Use the account recovery or profile settings available in your Borong account. If you cannot access the account, contact support with your company and user details.
Is there a helpdesk or ticketing system for procurement issues?
Procurement enquiries submitted through Borong support channels can be reviewed and followed up by the relevant team based on account, order, supplier, or technical details.
Getting Started with Borong
What is Borong and how does it work?
Borong is a B2B e-commerce platform that helps you find the right wholesale products and suppliers. Once you sign up as a buyer, you can access thousands of wholesale products fulfilled by vetted sellers.
How do I sign up as a buyer on Borong?
Create an account at market.borong.com/register and fill in the required business details.
Sourcing
What product categories are available on Borong?
Borong carries branded products across restaurants and cafes, office products, cleaning supplies, bed and bath, kitchen and dining, and health and personal care.
What is the unit for a product?
Units differ by product. Check the product page guide under wholesale price to understand quantity and packaging.
Ordering & Purchasing
How do I place an order on Borong?
Create a buyer account, source products, add items to cart, confirm shipping details, and complete checkout through online payment.
What if I need help with payment?
Email contact@borong.com or WhatsApp the buyer support channel for assistance.
Selling on Borong
How do I sign up to become a seller on Borong?
Apply through seller registration. The support team will reach out within three business days to assist with approval.
Does Borong charge commissions?
Borong charges sales commission on marketplace orders. Borong Direct can support existing customer orders with a different commission setup.
Product listing
How many products can I list on Borong?
You may list as many products as you wish through your Supplier Dashboard. Borong recommends listing at least 10 products.
Are there restricted products on Borong?
Borong does not allow restricted products such as firearms, certain perishable goods, alcohol or drug-related products, pornography, and other prohibited items.
Payments
How do I get paid?
Payment disbursements are made to the registered bank account provided during seller setup.
When do I get paid?
Payments are typically disbursed after successful fulfilment, based on Borong's marketplace payment schedule.
General
What is Borong Credit?
Borong Credit is a financing solution that provides Instant Credit (RM500-RM2,500) and Invoice Financing (RM20,000-RM250,000+) for businesses to purchase inventory on Borong without upfront payment.
Who can apply for Borong Credit?
Any Borong-registered business can apply. If you are new, sign up for a Borong account first before applying.
What can I use Borong Credit for?
Borong Credit can only be used for purchasing inventory from Borong's suppliers. It cannot be withdrawn as cash or used outside of Borong.
Is there a difference between Instant Credit and Invoice Financing?
Yes. Instant Credit (RM500-RM2,500) requires no documentation, is approved in 48 hours, and is auto-repaid via credit card in 60 days. Invoice Financing (RM20,000-RM250,000+) requires business documents, manual review in 14 working days, repayment due in 60 days, and financing rates of 7-9% p.a.
Instant Credit — Application & Eligibility
What are the eligibility requirements for Instant Credit?
You must be a Borong-registered business, provide a credit card for RM500 credit, and optionally upload your SSM business registration to qualify for RM2,500.
How fast is the approval process for Instant Credit?
Approval is completed within 48 hours after review.
How do I increase my Instant Credit limit?
Upload your SSM business registration to upgrade from RM500 to RM2,500.
What happens if I miss a payment for Instant Credit?
If we fail to charge your credit card, your checkout on Borong will be disabled until the overdue balance is paid, your remaining credit will be frozen, and a RM20/month late fee will be imposed for failed transactions.
Invoice Financing — Application & Eligibility
What are the eligibility requirements for Invoice Financing?
You must be a Borong-registered business, submit required business documents such as management accounts, bank statements, CCRIS/CTOS reports and SSM, and have valid outstanding invoices on Borong.
How much financing can I get?
You can apply for RM20,000 to RM250,000+, depending on the documents submitted. Higher limits are available for businesses with a strong repayment history.
How long does it take to get approved for Invoice Financing?
The review process takes up to 14 working days.
How are funds disbursed after approval?
Upon acceptance, the approved credit limit will be available in your Borong account, allowing you to purchase inventory immediately.
Repayment & Late Fees
How do I repay my Borong Credit?
Instant Credit is auto-charged to your credit card after 60 days. Invoice Financing must be manually repaid within 60 days via bank transfer.
What happens if I miss my Invoice Financing repayment?
If payment is overdue, your credit limit will be frozen, late fees may apply, and your account may be restricted from future financing.
Can I repay early?
Yes. Early repayment improves your credit score with Borong and may qualify you for a higher credit limit in the future.
Support & Troubleshooting
How do I check my current credit limit?
Log in to your Borong account, go to Accounts & Finance, and view your available limit under Instant Credit or Financial Credit.
How do I upload documents to increase my credit limit?
Documents can be submitted through your Borong account's credit application flow.
My credit card charge failed - what should I do?
Ensure your credit card has sufficient funds, try a different card on your Borong account, or contact your bank to check for declined transactions.
Can I cancel my Borong Credit application?
If your application is not yet approved, you can request cancellation by contacting support. If approved, you must repay outstanding amounts before cancellation.
How do I contact Borong Credit support?
Reach us via email at credit@borong.com.
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